Sign In and Manage Your Pulsz Account
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Pulsz uses a User Account for access, and its account rules allow one account per person. Existing users should return to the account they already have rather than register again.
If you are genuinely new to Pulsz, you can create an account through the registration route. Users must be at least 21 years old.
If you lose access to an existing account, do not solve the problem by creating a second one. The correct next step is to keep the issue tied to the original account and use the confirmed support route.
Sign In or Create One Account
Existing users should sign in to their current Pulsz account. The interface provides Login now for returning users, while Sign up is the registration route for a genuinely new user.
The distinction matters because Pulsz applies a one-account-per-person rule. Registration is not a replacement for an account that already exists but is temporarily inaccessible.
A new user can create an account if no prior account exists. An existing user should continue with the original account even when access has become difficult.
The One-Account Rule After Lost Access
If you cannot access the existing account, the one-account rule still applies. Pulsz directs users to contact Customer Support rather than create another account.
This avoids turning one access problem into a duplicate-account issue. Support can help with the existing account, but contacting support should not be read as a guarantee that access will be restored in a particular way or within a fixed time.
If access to the existing account cannot be restored through sign-in, the Customer Support options provide the official next route.
What Dormant Status Means After Inactivity
A Pulsz account becomes Dormant after 60 consecutive days without gameplay using Virtual Coins. The 60-day period refers specifically to gameplay inactivity.
When the account becomes Dormant, its Virtual Coins automatically expire. That is a direct consequence of Dormant status rather than a separate cash-balance rule.
The Terms may also allow account closure after 60 or more days of inactivity. This does not mean every account is automatically closed on day 60, so Dormant status and account closure should be treated as separate consequences.
When Verification Affects Account Access
Account activity may be restricted while verification checks are pending. Pulsz may perform checks related to age, identity, and location, and the verification team communicates by email.
- On desktop, verification starts through My Account and Verify your account.
- On mobile, the route begins under More, then My Account, followed by Verify your account.
- If checks are still in progress, review the latest verification communication before assuming the account has been closed.
If checks are still pending, the account verification steps explain the documents and upload routes that may apply.
Common Account Access Situations
Account-access problems are easier to handle when the current account state is identified first. The correct next action differs depending on whether the account already exists, has been inactive, or is subject to pending checks.
You Already Have an Account
Sign in to the account you already use. Because Pulsz applies a one-account-per-person rule, an existing account should not be replaced with a new registration.
You Cannot Access the Existing Account
Keep the issue tied to the original account and contact Customer Support. Do not create another account as a workaround for lost access.
You Have Not Played for 60 Days
After 60 consecutive days without gameplay using Virtual Coins, the account becomes Dormant and its Virtual Coins automatically expire. The Terms may also allow later account closure, but closure should not be described as automatic on day 60.
Your Account Activity Is Restricted
Pending verification checks can restrict account activity. Review the verification email and complete any requested age, identity, or location checks before treating the restriction as an account-closure issue.
FAQ — Account Access and Inactivity
Do I Need a Pulsz Account?
Yes. Pulsz uses a User Account for access.
Can One Person Create Multiple Accounts?
No. Pulsz applies a one-account-per-person rule.
What if I Lose Account Access?
Contact Customer Support for help with the existing account rather than creating another one.
Should I Create Another Locked-Out Account?
No. If the original account cannot be accessed, keep the issue tied to that account and use the support route.
When Does a Pulsz Account Become Dormant?
An account becomes Dormant after 60 consecutive days without gameplay using Virtual Coins.
What Happens to Dormant Virtual Coins?
Virtual Coins automatically expire when the account becomes Dormant.
Can Inactivity Lead to Account Closure?
Yes. The Terms may allow account closure after 60 or more days of inactivity, but this should not be treated as an automatic closure exactly on day 60.
Where Do Existing Users Sign In?
Existing users should use the sign-in route for their current account rather than register another account.