How Pulsz Account Verification Works

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Pulsz account verification can require identity, address, or payment evidence depending on the checks applied to the account. Government-issued photo ID and proof of residential address are among the confirmed document types that may be requested.

Proof of address should be dated within the last three months and show the relevant name, residential address, and issue date. Payment-verification documents should be uploaded through the account rather than sent by email.

Account activity may be restricted while checks are pending. The verification team communicates by email, and the current request determines which evidence or additional checks apply.

Start Verification on Desktop or Mobile

On desktop, account verification begins through My Account and Verify your account. On mobile, the route starts under More, then continues through My Account and Verify your account.

If Pulsz requests a document upload, use the account route and the Upload Your Document control where it is presented. The confirmed navigation should be followed rather than assuming an alternative settings or email route.

Identity Documents Pulsz May Request

Pulsz may request government-issued photo ID to confirm identity. The confirmed examples include a driver’s license, State or National ID, and passport.

• A driver’s license may be used when requested.
• A State or National ID may be requested as government-issued identification.
• A passport may be accepted as identity evidence.
• A selfie with the ID may also be requested as an additional identity check.

These are confirmed document examples, not a requirement that every user provide all of them together. The verification request determines which form of evidence is needed.

Proof of Address Requirements

Pulsz may request proof of residential address. The document should be dated within the last three months and show the relevant name, residential address, and issue date.

A listed document type is not automatically sufficient if it does not meet the requested date or information requirements. Check the current verification request before uploading it.

Payment Verification for Cards and Wallets

Payment verification can require evidence connected to the method used on the account. Payment-verification documents should be uploaded through the account rather than sent by email.

Apple Pay or Google Pay verification may require the Device Account Number or the last four digits of the linked card. The exact evidence remains conditional on the request rather than applying identically to every wallet user.

Payment ownership can also trigger additional checks. If a method used on the account does not belong to the account holder, additional verification can be required and later redemption eligibility can be affected.

If verification is connected to a prize request, the redemption verification rules explain how review and approval fit into that process.

Bank Statement Verification Requirements

A bank statement requested for payment verification may need to show enough information to connect the document, account holder, bank, and relevant Pulsz activity.

• The account holder’s name and address may be required.
• The last four digits of the relevant account or card may be needed.
• The bank logo or issuer identity may need to be visible.
• The statement may need to show matching Pulsz transactions.

The exact request determines which details must be visible, so these points should be checked against the current verification instructions before upload.

What Happens While Checks Are Pending

The verification team communicates by email while checks are in progress. Account activity may be restricted during this period.

Verification can include checks related to age, identity, and location. The Terms may also permit additional credit or background checks where necessary.

A restriction while checks are pending should not be treated as proof that the account has been closed or permanently suspended. Complete the evidence requested in the current verification process and review the latest email for the next step.

If the requested checks are complete but the verification status remains unclear, the verification support options provide the official next route.

Common Verification Situations and Next Steps

Verification questions often come down to the upload route, wallet-specific evidence, missing bank-statement details, or an account restriction while checks remain open.

You Need to Upload Payment Documents

Use the upload route in the account and provide the requested payment-verification evidence there. Payment documents should not be sent by email.

Apple Pay or Google Pay Needs Verification

The request may ask for the Device Account Number or the last four digits of the linked card. These requirements are conditional and should be followed only when they appear in the current verification request.

Your Bank Statement Is Missing Details

Check whether the statement shows the requested name and address, the relevant last four digits, the bank logo or issuer, and matching Pulsz transactions. The document should be compared directly with the current verification instructions before upload.

Your Account Activity Is Restricted

Pending verification checks can restrict account activity. Review the latest verification email and complete any requested age, identity, location, or document checks before treating the restriction as an account-closure issue.

FAQ — Account Verification Questions

Where Do Desktop Users Start Verification?

On desktop, start through My Account and select Verify your account.

Can Pulsz Request Government Photo ID?

Yes. Pulsz may request government-issued photo ID as part of account verification.

Can Pulsz Request an ID Selfie?

Yes. A selfie with the ID may also be requested as an additional identity check.

Can Proof of Address Be Requested?

Yes. Pulsz may request proof of residential address.

How Recent Must Proof of Address Be?

The document should be dated within the last three months.

What Must Proof of Address Show?

It should show the relevant name, residential address, and issue date.

How Are Verification Updates Communicated?

The verification team communicates by email.

Can Pending Checks Restrict Account Activity?

Yes. Account activity may be restricted while verification checks are pending.

Where Should Verification Documents Be Uploaded?

Payment-verification documents should be uploaded through the account rather than sent by email.

What Can a Bank Statement Need?

It may need the account holder’s name and address, the relevant last four digits, the bank logo or issuer, and matching Pulsz transactions.