Manage Purchase Limits, Breaks, and Exclusion
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Pulsz provides player-safety controls for Gold Coin package purchases, temporary breaks, and longer self-exclusion periods. Purchase limits can be set on a daily, weekly, or monthly basis.
A requested purchase limit remains in place for at least 24 hours before it can be changed or revoked. Take a Break options are available for 7, 14, or 30 days.
Self-Exclusion is available for a minimum of 6 months, with longer periods possible. These controls are separate options with different durations and account effects.
Set Daily, Weekly, or Monthly Purchase Limits
Pulsz allows daily, weekly, and monthly limits on Gold Coin package purchases. A limit can be requested through the support email or Contact Form.
| Limit Period | Applies To | Request Route |
|---|---|---|
| Daily | Gold Coin package purchases | Support email or Contact Form |
| Weekly | Gold Coin package purchases | Support email or Contact Form |
| Monthly | Gold Coin package purchases | Support email or Contact Form |
The confirmed rules establish the available periods but do not specify a universal dollar amount for these limits.
Limit Changes Have a 24-Hour Minimum
Once a purchase limit is requested, it remains in place for at least 24 hours before it can be changed or revoked.
This does not mean that the limit automatically expires after 24 hours. The 24-hour rule is the minimum period before a requested change or revocation can take effect.
Take a Break for 7, 14, or 30 Days
For a temporary pause, Pulsz provides three confirmed Take a Break periods.
| Option | Duration |
|---|---|
| Take a Break | 7 days |
| Take a Break | 14 days |
| Take a Break | 30 days |
Take a Break is distinct from Self-Exclusion. The confirmed temporary-break options are 7, 14, and 30 days.
Self-Exclusion Starts at Six Months
Pulsz Self-Exclusion starts at a minimum of 6 months, and a longer exclusion period can be requested.
A self-exclusion request can be made through the support email with the subject Self Exclusion, through chat, or through the Contact Form using the Self Exclusion option.
- Include your full name.
- Include your address.
- Include your email address.
- Choose a period of at least 6 months.
If you need the confirmed email and contact-request details, the Customer Support routes provide the available support channels.
What Happens Before Account Reopening
Completing the minimum Self-Exclusion period does not automatically reopen an account.
- The minimum exclusion period must end.
- An additional 7-day waiting period applies before reopening can be considered.
- Any reopening remains at Pulsz discretion.
The additional 7-day period is a waiting period before consideration, not a guarantee that the account will be reopened.
Virtual Coins During Self-Exclusion
Under the current policy, Virtual Coins cannot be redeemed, refunded, or transferred during Self-Exclusion.
This restriction applies while the exclusion is active. No exception should be assumed unless the current Pulsz policy explicitly provides one.
Common Player Safety Situations and Next Steps
The appropriate control depends on whether the goal is to manage Gold Coin package purchases, take a temporary break, request a longer exclusion, or understand reopening conditions.
You Want to Control Package Purchases
Request a daily, weekly, or monthly Gold Coin package purchase limit through the available support route. Remember that a requested limit remains in place for at least 24 hours before it can be changed or revoked.
You Need a Short Break
Use Take a Break and choose one of the confirmed periods: 7, 14, or 30 days. This is a temporary control and is separate from Self-Exclusion.
You Need a Longer Exclusion
Request Self-Exclusion for at least 6 months or for a longer period. Confirmed request routes include the support email, chat, and the Contact Form.
You Are Considering Reopening
The minimum exclusion period must first be completed. An additional 7-day waiting period then applies before reopening may be considered, and reopening remains at Pulsz discretion.
FAQ — Player Safety and Account Controls
What Purchase Limits Can I Set?
Pulsz allows daily, weekly, or monthly limits on Gold Coin package purchases.
How Do I Request a Purchase Limit?
A purchase limit can be requested through the support email or Contact Form.
Can I Immediately Remove a Purchase Limit?
No. A requested purchase limit remains in place for at least 24 hours before it can be changed or revoked.
How Long Can a Take a Break Period Last?
The confirmed Take a Break options are 7, 14, and 30 days.
What Is the Minimum Self-Exclusion Period?
The minimum Self-Exclusion period is 6 months, and a longer period can be requested.
How Do I Request Self-Exclusion?
You can use the support email with the subject Self Exclusion, chat, or the Contact Form with the Self Exclusion option. Include your full name, address, and email.
Is Reopening Automatic After Six Months?
No. After the minimum exclusion period ends, an additional 7-day waiting period applies before reopening may be considered, and reopening remains at Pulsz discretion.
Can Virtual Coins Be Redeemed During Exclusion?
No. Under the current policy, Virtual Coins cannot be redeemed during Self-Exclusion.
Can Virtual Coins Be Refunded During Exclusion?
No. Under the current policy, Virtual Coins cannot be refunded during Self-Exclusion.
Can Virtual Coins Be Transferred During Exclusion?
No. Under the current policy, Virtual Coins cannot be transferred during Self-Exclusion.